Privacy Policy

Information you provide. Name, phone number, email address, educational background, institution, class/batch, parent or guardian contact (if under 18), profile photo (optional), and any content you post in live chat or support messages.

Payment information. Payments are processed by third-party payment gateways (bKash, Nagad, Rocket, card networks via our acquirer). We store only the transaction reference and payment method type; we do not store your full card number or mobile-banking PIN.

Usage information. Courses you enroll in, lectures you watch (with progress timestamps), quiz and exam attempts, practice history, and live class participation.

Device & log information. IP address, approximate location (city-level, derived from IP), device type, operating system, browser, pages visited, referrer, and timestamps.

• To deliver the Service — lectures, exams, live classes, and progress tracking.
• To process payments, issue receipts, and prevent fraud.
• To communicate with you about courses, updates, and support requests.
• To personalize recommendations and improve our content and platform performance.
• To comply with legal obligations, respond to lawful requests, and enforce our Terms.

We do not sell your personal information. We share it only with:

• Payment gateways (SSLCommerz, bKash, Nagad, Rocket, card acquirers) — to process purchases.
• Hosting & infrastructure providers (cloud compute, database, CDN, video streaming) — to run the Service reliably.
• Communication providers (SMS and email senders) — to deliver verifications and notifications.
• Analytics providers — to understand aggregate usage and improve the product.
• Legal authorities — when required by law or to protect rights and safety.

We require these partners to use your information only for the purposes we specify.

We use cookies and similar storage to keep you signed in, remember preferences (like theme), measure how the Service is used, and prevent fraud. You can disable cookies in your browser, but parts of the Service may not work correctly without them.

We keep your personal information for as long as your account is active, plus a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Payment records are retained as required by tax law.

We use industry-standard safeguards, including TLS encryption in transit, hashed passwords, access controls, and regular backups. No online service is 100% secure; if you suspect unauthorized access to your account, please contact us immediately.

Our Service is designed for learners aged 13 and above. If you are under 18, we ask that a parent or legal guardian supervise your use and review these terms on your behalf. We do not knowingly collect personal information from children under 13; if you believe a child under 13 has shared information with us, please contact us so we can remove it.

Subject to applicable law, you can:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your account and related data.
• Object to certain processing, or withdraw consent where we rely on it.
• Request a portable copy of your data.

To exercise any of these rights, email [email protected]. We may verify your identity before acting on a request.

Our servers and third-party providers may be located outside Bangladesh (for example, in India or Singapore). By using the Service you understand that your information may be transferred, stored, and processed in those regions under appropriate safeguards.

We may update this Policy as the Service evolves. Material changes will be communicated through the Service or by email. The “Last updated” date at the top reflects when the current version took effect.

Privacy questions or requests? Email [email protected]. For general support, see our Terms & Conditions and Refund Policy.